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Grievance Redressal Policy

BlinknPay ensures every complaint is resolved transparently and efficiently.

I. Complaint Submission

Users may raise complaints via:

Email: support@blinknpay.in

Address: 737, 7th FLoor, Mall of Jaipur, Kuber Complex, Gandhi Path, Vaishali Nagar, Jaipur, Rajashtan - 302021

II. Timelines for Resolution

  • Acknowledgement within 24-48 working hours
  • Final resolution within 7-10 working days (may vary)

III. Structured Escalation Process

  1. Level 1: Support Team
  2. Level 2: Grievance Officer
  3. Level 3: Nodal Officer (if applicable)

IV. Issues Covered

  • Transaction failures
  • Settlement delays
  • Refund disputes
  • KYC verification issues
  • Technical platform errors